Privacy Policy

We may collect personal information that is reasonably necessary for us to provide our optical and optometry services. This may include, but is not limited to:

• Your name, address, phone number and email address
• Date of birth and Medicare details
• Health information relevant to eye examinations and treatment
• Prescription details for glasses or contact lenses
• Health fund information for claiming purposes

We collect personal information directly from you where possible, including when you book an appointment, attend a consultation, complete forms, or contact us via phone, email or our website.

ACT Optical collects and uses personal information for purposes including:

• Providing optometry services and eye care
• Conducting eye examinations and maintaining patient records
• Dispensing prescription glasses and contact lenses
• Processing Medicare and private health fund claims
• Communicating with you about appointments, products or services
• Complying with legal and regulatory requirements

We only use your personal information for the purpose it was collected, or for a related purpose that you would reasonably expect.

We may disclose your personal information where necessary to:

• Medicare and private health insurers for billing and claiming
• Other healthcare professionals involved in your care, with your consent
• Regulatory bodies or government authorities where required by law

ACT Optical does not sell, rent or trade your personal information to third parties.